Documentation

Service Employee Performance

Evaluate the performance of each of your service employees by looking at the amount of finished labor per hour.

  • Role

    Owner / Manager

  • Job

    Train mechanics to maximize service tickets

  • Recommended Use

    Monthly

Benefits to You:

Maximize your Service Department profits
  • Develop objective service department standards of performance and lead your service team towards them.
Maximize Lifetime Value of your customers
  • When customers come in for service work, they expect high quality work performed as fast as possible.
  • When customers have fast turnaround time on service work, their loyalty grows and they are far more likely to return for future purchases as well as recommend the store to friends.
Build a team of A players.
  • Hard working A players thrive in a culture that rewards performance.
  • Service employees who are not performing up to standards need to be given with training opportunities to improve, or the opportunity to find employment elsewhere as soon as possible.

How it's calculated:

  • This Report measures how many labor lines which checked the box "FINISHED" over the last 30 days by default.
  • This report measures the amount of labor dollars associated with labor lines on workorders set to the statuses FINISHED and DONE & PAID.
  • Labor dollars per hour is the total dollars of labor clicked to finished (Per the two points above) divided by the total hours worked by each employee over the filtered time range.

Additional Variations:

Pivot by Month
  • The default report with an added month pivot, so you can see if each member of your service team is improving over time.

Next Steps:

  • Set the date range filter to 1 year, and remove employee name in order to develop labor per hour standards across your entire service department.
  • Hold one on one and team training sessions to collaborate on a plan for achieving the labor per hour goals.
  • Schedule monthly meetings to review individual performance.