Maximize your Service Department profits
- Develop objective service department standards of performance and lead your service team towards them.
Maximize Lifetime Value of your customers
- When customers come in for service work, they expect high quality work performed as fast as possible.
- When customers have fast turnaround time on service work, their loyalty grows and they are far more likely to return for future purchases as well as recommend the store to friends.
Build a team of A players.
- Hard working A players thrive in a culture that rewards performance.
- Service employees who are not performing up to standards need to be given with training opportunities to improve, or the opportunity to find employment elsewhere as soon as possible.